Privacy Policy

1. Introduction

Selloquence is a product of Leonenko Group, LLC, a Delaware limited liability company ("we," "us," or "our"). We operate the website at selloquence.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

Personal Information

• Name and email address (when you create an account)
• Password (hashed, never stored in plain text)
• Payment information (processed securely by Stripe; we do not store card numbers)

Usage Data

• Listing generation history and content you create using the Service
• Account activity such as login timestamps and feature usage
• Device information, browser type, and IP address

3. How We Use Your Information

• Provide, operate, and maintain the Service
• Process transactions and send billing-related communications
• Generate AI-powered listings on your behalf
• Send service-related emails (account verification, password resets, plan changes)
• Improve and personalize the Service
• Comply with legal obligations

4. Third-Party Services

We share data with the following third parties, solely for service operation:

• Stripe — Payment processing. Stripe collects and processes your payment information under its own Privacy Policy.
• AI Processing — Your product details are processed by our Selloquence AI engine to generate listings. We do not send your name, email, or payment details to AI providers.
• Google Ads — Conversion tracking (with consent). Google may use cookies to measure ad effectiveness. Google Privacy Policy.
• Vercel — Hosting and infrastructure.

We do not sell your personal information to any third party.

5. Cookies & Analytics

We use essential cookies required for authentication and session management. With your consent, we also use Google Ads conversion tracking (gtag.js) to measure the effectiveness of our advertising campaigns. This helps us understand which ads lead to sign-ups and purchases. You can withdraw your analytics consent at any time by clearing your cookies and revisiting the site. See our Cookie Policy for details.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Listing history is retained until you delete it or close your account. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

GDPR (European Economic Area)

If you are in the EEA, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Port your data to another service
• Object to or restrict processing
• Withdraw consent at any time

CCPA (California)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell data)
• Non-discrimination for exercising your privacy rights

PIPEDA (Canada)

If you are a Canadian resident, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Withdraw consent for data collection (subject to legal or contractual restrictions)

To exercise any of these rights, contact us at privacy@selloquence.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS), hashed passwords, and secure infrastructure. However, no method of transmission over the Internet is 100% secure.

9. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children. If we discover we have collected data from a child under 16, we will delete it promptly.

10. International Data Transfers

Your data may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: privacy@selloquence.com